Program/Project Manager (CRM / Salesforce) (m/w/d)


Our client is one of the leading international IT providers with over 500,000 employees worldwide. The company has a strong and intensively growing presence in Germany and is one of the TOP 10 employers. It offers its customers a complete portfolio of services for digital transformation.



  • Leading and coordinating of one or multiple CX/CRM projects. Track and deliver Business benefits on time. Manage good relationship with Business, IT and other key Stakeholders expectations combined with hands on delivery and intellectual client challenges.

  • manage mid-size CX and CRM (Salesforce) transformation programs

  • advise on the design, implementation and use of Salesforce Marketing / Sales Cloud

  • Understands and drive business changes (as part of the project)



  • Deep understanding of CRM (Sales, Marketing and Service) processes and operating models

  • Deep understanding of Salesforce CRM platform and mobile solutions or Data Analytics/Data-Management in CRM contexts

  • Strong project and Program delivery experience or deep experience as senior lead consultant

  • Have experience in and can drive Agile delivery projects incl. (Dev/Ops and CI/CD delivery models)

  • Have proven track record in managing complex stakeholder landscape in corporate environments

  • Deeply understand the different delivery projects phases and needed mgt. skills to drive the projects

  • Have a strong experience working with and managing multiple roles (Architects, Developers, solution consultants, testers, change managers, and key business stakeholders (e.g. marketing and sales directors)

  • Have experience working with Life Science (Pharma and Consumer Health) and/or Consumer Products organizations

  • Have consulting background and can initiate and drive new business opportunities within the account

  • 15+ years of experience in marketing and sales, and CRM consulting

  • Excellent communication skills written, visual (PPT) and spoken

  • Ability to lead client discussions

  • Familiar with both consulting and technology way of doing business

  • Willingness to travel



  • Attractive career prospects in a successful growing company with challenging projects

  • international environment

  • flexible working hours, company pension scheme

  • employee discounts, company cell phone, good transport connection

  • Accessibility



Could we arouse your interest? Then get in touch with us or send us your complete application documents with ref. no., your salary expectations and your availability to career@jrwg-coachconsult.de.

We will treat your data strictly confidential and will not forward them without your consent.


  • Ref.No.:

  • Salary:

  • Startdate:

  • Contract:

  • Location:


110.000 € - 140.000 €

from now on