Ihr Partner für IT Executive Search

Solution Partner - Service Now - Europe (all genders)

 

Our client is one of the leading international IT providers with over 650,000 employees worldwide. The company has a strong and intensively growing presence in Germany and is one of the TOP 10 employers. It offers its customers a complete portfolio of services for digital transformation.​​

 

The role is based in a global unit that implements major digital transformation projects for customers based on leading standard solutions such as SAP, Salesforce and Service Now.

The role includes in particular:

 

Customer Engagement & Relationship:

• Building and maintaining strong, long-term relationships with clients at various levels, including CXOs.

• Serving as a primary point of contact and strategic advisor, providing insights on industry trends, best practices, and potential solutions to client challenges.

• Build confidence with TCS customers as the go-to partner for any ongoing and upcoming ServiceNow engagements

 

Business Development:

• Managing the revenue and profit targets for the assigned accounts to ensure profitable growth.

• Developing long-term strategic roadmaps for clients and creating account plans to align with their business goals.

• Develop client engagement strategies and roadmaps for ServiceNow adoption for existing customers

• Identifying and pursuing new business opportunities, creating proposals, responding to RFPs/RFIs, and driving revenue growth within assigned accounts

 

Delivery Oversight:

• Working closely with internal teams, such as sales, marketing, and delivery, to ensure seamless client experiences and successful service delivery.

• Ensuring that the delivery of services meets client expectations, monitoring key account metrics, and ensuring high standards of governance.

• Proactively identifying and resolving client issues or challenges and managing potential risks to client satisfaction and project delivery.

• Ensure delivery readiness for new account hand off from sales and solutions

• Proactively identify areas of growth and accordingly craft a talent strategy comprising of sources like cross-skilling, up-skilling and external hiring

• Govern MSP accounts with focus on license consumption, feature upgrades, platform adoption and joint positioning along with ServiceNow account executive/team

• Collaborate with Industry & account teams in the region to better position ServiceNow to solve enterprise and industry challenges

 

Practice Growth:

• Supporting practice initiatives and strengthening ServiceNow capabilities in the region

• Provide inputs for offerings build and innovation

• Enable positioning of TCS as a leading partner of ServiceNow in the region, by participating in regional events, publishing white papers, leading industry PoV

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Must Have:

• 12+ years of experience in client-facing roles, account leadership, or delivery management

• 7+ experience in ServiceNow modules ( ITSM/ITOM/HRSD/CSM/S2P/SecOps)

• Strong experience with the global service delivery model

• Proven ability to lead and motivate teams

• Stakeholder management, Communication and organizational navigation skills

• Ability to build and maintain strong relationships with clients and internal stakeholders

• Hands-on experience creating and delivering winning proposals and presentations.

• Business Development experience (direct, GTM and Partners) with Experience in supporting new business & account growth

• Outstanding interpersonal abilities for handling relationships with customers, market teams, and internal experts

• Strong executive presence and the ability to present compellingly to C-level executives and senior business/technology leaders.

 

Good to Have:

• Financial acumen and budget management experience

• Strong influential personality with effective negotiating skills

• Ability to shape, adapt and improve processes

• Market connects and Solution/ Pre-Sales capabilities

• Excellent communication, interpersonal, and presentation skills

• Industry-sector experience, analytical capability, and ServiceNow solution advisory

• Ability to deal with ambiguity, problem solve, take ownership