
Solution Partner - Service Now - Europe (all genders)
Our client is one of the leading international IT providers with over 650,000 employees worldwide. The company has a strong and intensively growing presence in Germany and is one of the TOP 10 employers. It offers its customers a complete portfolio of services for digital transformation.​​
IHRE AUFGABEN
The role is based in a global unit that implements major digital transformation projects for customers based on leading standard solutions such as SAP, Salesforce and Service Now.
The role includes in particular:
Customer Engagement & Relationship:
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Building and maintaining strong, long-term relationships with clients at various levels, including CXOs.
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Serving as a primary point of contact and strategic advisor, providing insights on industry trends, best practices, and potential solutions to client challenges.
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Build confidence with TCS customers as the go-to partner for any ongoing and upcoming ServiceNow engagements
Business Development:
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Managing the revenue and profit targets for the assigned accounts to ensure profitable growth.
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Developing long-term strategic roadmaps for clients and creating account plans to align with their business goals.
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Develop client engagement strategies and roadmaps for ServiceNow adoption for existing customers
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Identifying and pursuing new business opportunities, creating proposals, responding to RFPs/RFIs, and driving revenue growth within assigned accounts
Delivery Oversight:
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Working closely with internal teams, such as sales, marketing, and delivery, to ensure seamless client experiences and successful service delivery.
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Ensuring that the delivery of services meets client expectations, monitoring key account metrics, and ensuring high standards of governance.
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Proactively identifying and resolving client issues or challenges and managing potential risks to client satisfaction and project delivery.
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Ensure delivery readiness for new account hand off from sales and solutions
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Proactively identify areas of growth and accordingly craft a talent strategy comprising of sources like cross-skilling, up-skilling and external hiring
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Govern MSP accounts with focus on license consumption, feature upgrades, platform adoption and joint positioning along with ServiceNow account executive/team
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Collaborate with Industry & account teams in the region to better position ServiceNow to solve enterprise and industry challenges
Practice Growth:
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Supporting practice initiatives and strengthening ServiceNow capabilities in the region
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Provide inputs for offerings build and innovation
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Enable positioning of TCS as a leading partner of ServiceNow in the region, by participating in regional events, publishing white papers, leading industry PoV
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IHRE QUALIFIKATION
Must Have:
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12+ years of experience in client-facing roles, account leadership, or delivery management
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7+ experience in ServiceNow modules ( ITSM/ITOM/HRSD/CSM/S2P/SecOps)
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Strong experience with the global service delivery model
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Proven ability to lead and motivate teams
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Stakeholder management, Communication and organizational navigation skills
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Ability to build and maintain strong relationships with clients and internal stakeholders
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Hands-on experience creating and delivering winning proposals and presentations.
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Business Development experience (direct, GTM and Partners) with Experience in supporting new business & account growth
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Outstanding interpersonal abilities for handling relationships with customers, market teams, and internal experts
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Strong executive presence and the ability to present compellingly to C-level executives and senior business/technology leaders.
Good to Have:
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Financial acumen and budget management experience
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Strong influential personality with effective negotiating skills
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Ability to shape, adapt and improve processes
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Market connects and Solution/ Pre-Sales capabilities
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Excellent communication, interpersonal, and presentation skills
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Industry-sector experience, analytical capability, and ServiceNow solution advisory
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Ability to deal with ambiguity, problem solve, take ownership
IHRE BENEFITS
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Attractive career prospects in a successful growing company with challenging projects
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International environment
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Flexible working hours, company pension scheme
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Employee discounts, company cell phone, good transport connection
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Accessibility
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IHRE BEWERBUNG
Could we arouse your interest? Then get in touch with us or send us your complete application documents with ref.no., your salary expectations and your availability to
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We will treat your data strictly confidential and will not forward them without your consent.
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JOBFACTS
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Ref.Nr:
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Salary:
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Startdate
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Contract:
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Location:
F01-J211
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On Request
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from now on
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permanent
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Germany